Where to get help

Citizens Advice Bureau

For assistance contact your local Citizens Advice Bureau.

Phone: 0800 FOR CAB

Community law centres

Visit a local Community law centre for free legal advice. Find your closest centre here.


Sorted.org.nz will tell you everything you need to know to get your money sorted.

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Commission for Financial Capability

The people behind Sorted – head to their website for some good tips on how to make long-term plans for your money.

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Work and Income 

Work and Income New Zealand are there to help people get the financial assistance they are entitled to. Get in touch with them to find out more about how they can help.


Dispute resolution

If you have a problem with your lender, see if they can resolve the problem. If you aren’t happy with what your lender offers, you can then ask its dispute resolution scheme to resolve your complaint (your lender is required to be a member of an independent dispute resolution scheme). Your lender should have given you information on how to contact their dispute resolution scheme when you signed up. You can also find out which scheme a lender belongs to at www.business.govt.nz/fsp.



Budgeting Services

The Federation of Family Budgeting Services

For free, confidential budgeting advice, contact the Federation of Family Budgeting Services.

Phone: 04 471 1420     
Email: reception@familybudgeting.org.nz

Mangere Budgeting Services

If you live in the South Auckland area and need some budgeting advice, contact Mangere Budgeting Services.

Phone: 09 275 2266    
Email: appointments@mangerebudgeting.org.nz    

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Agape Budgeting Service

If you live in the Wellington area and need some budgeting advice, contact Agape Budgeting Service.

Phone: 04 477 3000    
Email: agape.budgeting@paradise.net.nz

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Tamaki Budgeting

For budgeting services in the East Auckland area, contact Tamaki Budgeting.

Phone: 09 570 9023
Email: admin@homebudget.org.nz

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Vaiola Pacific Island Budgeting Service

The Vaiola P.I. Budgeting Service Trust in Mangere, Auckland provides free financial, budgeting and advocacy services.

Address: Baptist Church Cnr Bader Drive and Ashgrove Road, Mangere Auckland
Phone: 09 256 9639