What you need to know
- You have the right to ask for a repair, replacement or refund for products and services, but you may not always be entitled to these remedies.
- Asking for repairs, replacement or a refund depends on what types of products or services you are buying and their uses, what you were told about them, how you paid, and whether you bought them from a business or privately.
- Remedies under the Consumer Guarantees Act and other consumer laws may be available for products or services that are supplied to you for personal, domestic or household use (consumer products or services), but only if the trader or business fails to meet certain consumer guarantees or promises.
- For more information visit Consumer Protection.