What you need to know
Consumer Guarantees Act
- The Consumer Guarantees Act gives you some automatic rights when you buy from a trader, whether in store or online.
- It applies when you buy products or services for ordinarily used for personal or household use.
- It offers protection by allowing consumers to have goods repaired, replaced or be provided a refund when they are faulty.
- It also sets minimum guarantees that apply to all products and services.
- If a consumer guarantee is breached and the problem can’t be fixed or is substantial, you can return the goods and choose a refund or a replacement.
- For more information on the Consumer Guarantees Act visit Consumer Protection.
- Traders who sell online must make it clear that they are in trade.
- When you buy from someone ‘in trade’ you are protected under the Fair Trading Act and the Consumer Guarantees Act.
- Buying privately is often a great option, but remember private sellers don’t have the same obligation to help if anything goes wrong.
- For more information see our buying and selling online fact sheet.